Program Overview
Court-authorized reporting surface · Period: Year to date
Last refresh: 2 min ago · Data source: Program Operations Ledger
Unique merchants reached
512.4K
Year 1 target 500,000
+2.5% vs. target
Decision Tool completions
54.2K
Target 50,000
+8.4% vs. target
Questions answered (text/chat)
76.3K
SLA >95% within 24h
96% SLA compliance
Town hall / webinar attendees
11.2K
Target 10,000
+12.4% vs. target
Merchant satisfaction
4.3
Target > 4.0
Above threshold
Content accuracy (Counsel)
96%
Target > 95%
+1 pt vs. target
Engagement over time
Monthly unique merchants & Decision Tool completions
Reach by channel
Merchant touches by delivery channel
Surcharge-restricted-state engagement
Per-capita, restricted vs. unrestricted
+24%
above unrestricted baseline (target +20%)
Restricted states: CT, ME, MA, NY, OK, PR
CA
148/100K
NY
141/100K
TX
132/100K
FL
128/100K
CO
126/100K
ME
122/100K
MA
119/100K
CT
117/100K
Merchants by vertical
Share of unique merchants engaged
Merchants by size
Location footprint
KPIs vs. Targets
Year-1 program targets, current period
| Category | KPI | Current | Target | Status |
|---|---|---|---|---|
| Reach | Unique merchants | 512,400 | 500,000 | On track |
| Engagement | Avg session duration | 4:12 | >4:00 | Met |
| Engagement | Decision Tool completions | 54,180 | 50,000 | Met |
| Quality | Merchant satisfaction | 4.3 / 5 | >4.0 | Met |
| Quality | Content accuracy (Counsel pass rate) | 96% | >95% | Met |
| Service | Email SLA compliance | 96% | >95% | Met |
| Service | Hotline service level (<60s) | 82% | >80% | Met |
| Outreach | Buying group inquiries | 540 | 500 | Met |
Content & rule-change pipeline
Approval workflow, current period
Rule changes ingested
14
In Counsel review
8
Published this period
22
Languages live
8
EN · ES · ZH · KO · VI · JA · TH · RU
Approval workflow
Drafting
11
→
Internal QA
6
→
Counsel Review
8
→
Network Counsel
3
→
Published
22